Frozen screen

[Me8000]

Hello,

I went to turn on my computer today but what’s weird is when I turned it on the screen kinda froze, I was able to turn it on and log in, but once I got it it semi-froze after a couple minutes, none of the apps had a selection box, I couldn't type, the only thing that worked was hitting the windows button.

Hope someone can help!!

[Sneha_01]

Hi @Me8000 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your computer's screen is freezing after startup, here are some steps you can take to troubleshoot the issue:

1. Restart Your Computer:

• Sometimes, a simple restart can resolve temporary glitches. Hold down the power button until the computer shuts off, then turn it back on.

2. Boot in Safe Mode:

• Boot your computer in Safe Mode to see if the issue persists. This will load only the essential drivers.
• To access Safe Mode:
  • Restart your computer and as it boots up, repeatedly press F8 (or Shift + F8 for some systems) until you see the boot options.
  • Select Safe Mode from the list.

3. Check for Software Conflicts:

• In Safe Mode, check for any recently installed software or updates that might be causing the issue. Uninstall any suspicious programs or updates.

4. Update Drivers:

• Outdated or corrupted drivers can cause freezing issues. In Safe Mode:
  • Right-click the Start button and select Device Manager.
  • Expand the categories (especially Display adapters) and update any drivers that have a warning symbol or are outdated.

5. Run System Checks:

• Open Command Prompt as an administrator (right-click the Start button and select Windows Terminal (Admin) or Command Prompt (Admin)).
• Run the following commands:
  • sfc /scannow (This checks for and repairs corrupted system files.)
  • chkdsk /f (This checks your disk for errors; you may need to restart your computer for this to run.)

6. Check for Malware:

• Run a full scan using Windows Defender or any other trusted antivirus software to rule out malware that might be causing the issue.

7. System Restore:

• If the problem started recently, you can perform a System Restore to revert your computer back to a previous state when it was functioning properly.
• Search for System Restore in the Start menu and follow the prompts.

8. Check Hardware:

• If none of the above works, it may be a hardware issue. Check for:
  • Loose connections (RAM, hard drive).
  • Overheating components (ensure fans are working and vents are clear).
  • Faulty peripherals (try disconnecting all USB devices and peripherals).

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support