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HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-cm2000 (70W97AV)
Microsoft Windows 11

Hello,

I went to turn on my computer today but what’s weird is when I turned it on the screen kinda froze, I was able to turn it on and log in, but once I got it it semi-froze after a couple minutes, none of the apps had a selection box, I couldn't type, the only thing that worked was hitting the windows button.

Hope someone can help!!

1 REPLY 1
HP Recommended

Hi @Me8000 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your computer's screen is freezing after startup, here are some steps you can take to troubleshoot the issue:

1. Restart Your Computer:

  • Sometimes, a simple restart can resolve temporary glitches. Hold down the power button until the computer shuts off, then turn it back on.

2. Boot in Safe Mode:

  • Boot your computer in Safe Mode to see if the issue persists. This will load only the essential drivers.
  • To access Safe Mode:
    • Restart your computer and as it boots up, repeatedly press F8 (or Shift + F8 for some systems) until you see the boot options.
    • Select Safe Mode from the list.

3. Check for Software Conflicts:

  • In Safe Mode, check for any recently installed software or updates that might be causing the issue. Uninstall any suspicious programs or updates.

4. Update Drivers:

  • Outdated or corrupted drivers can cause freezing issues. In Safe Mode:
    • Right-click the Start button and select Device Manager.
    • Expand the categories (especially Display adapters) and update any drivers that have a warning symbol or are outdated.

5. Run System Checks:

  • Open Command Prompt as an administrator (right-click the Start button and select Windows Terminal (Admin) or Command Prompt (Admin)).
  • Run the following commands:
    • sfc /scannow (This checks for and repairs corrupted system files.)
    • chkdsk /f (This checks your disk for errors; you may need to restart your computer for this to run.)

6. Check for Malware:

  • Run a full scan using Windows Defender or any other trusted antivirus software to rule out malware that might be causing the issue.

7. System Restore:

  • If the problem started recently, you can perform a System Restore to revert your computer back to a previous state when it was functioning properly.
  • Search for System Restore in the Start menu and follow the prompts.

8. Check Hardware:

  • If none of the above works, it may be a hardware issue. Check for:
    • Loose connections (RAM, hard drive).
    • Overheating components (ensure fans are working and vents are clear).
    • Faulty peripherals (try disconnecting all USB devices and peripherals).

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Sneha_01- HP support
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