• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP 15 Laptop PC 15-e3000 (4X377AV)

Hello, I have a HP 15-e3000 Laptop with 16 GB of ram (8x2), CPU is Ryzen 5 5650 U

I have this issue where my games lag randomly for 10-30 seconds. This happens randomly, then after 10-30 seconds, the framerate returns.

I downloaded Afterburner in order to determine which of the devices are bottlenecking or which components are high temps.

I noticed that my GPU frequency gets stuck to 200MHz for the 30 seconds of the freezing, then when it's over, it goes back to around 1000+MHz. The GPU is only 50-70% in use when I'm playing (valorant), and the temperature is only at 60C. 

What do I do in order to fix this? This is really frustrating as I use this laptop also for work, and it also lags suddenly.
I have the latest drivers installed (thru the HP website drivers download)
Thanks!

5 REPLIES 5
HP Recommended

Also running on the latest BIOS update (10/24/2022)

This laptop also doesn't have any other power plans, only the Balanced mode. Already tried doing the code thing that is pasted on the CMD to add a powerplan.

Lyken_0-1676233006695.png

 

HP Recommended

UPDATE: Did some tests while playing, I noticed that in the Afterburner display it says that I'm using 100% of my CPU and only 200Mhz of my GPU frequency when the lag spike happens. I had my Task Manager tab opened in the statistics section, it says I'm not utilizing my CPU 100%? My CPU temps are around 50-60c and my GPU temps are 60c. Please help me

HP Recommended

My thought process is that the laptop caps the game itself.

HP Recommended

UPDATE: I did a lot of testing, and it actually sets the CPU speed to 0.39ghz CONSTANTLY for a minute. It's annoying really.

image.png

image (1).png

 

 

HP Recommended

UPDATE: It's the charger. I tried playing a game without charging and IT DOES NOT FPS DROP!! How does that work?? Should I replace my charger???

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.