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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Games deploy to long

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09-26-2023 01:31 PM
I bought Omen 24, If I set the refresh rate to more than 60 Hz, a black screen appears when expanding and collapsing games. Usually, this process takes less than 1 second, but when the refresh rate is high, this process takes 4-5 seconds. I open the game, I already hear the sounds, I can control the character, but I don't see the picture, and then after a few seconds it appears, the same way when you collapse - collapsed, a black screen for a few seconds and the picture appears. How to fix it?
The monitor is connected via HDMI (it does not see the connection via Display Port (idk why ☹️)), the drivers for the GPU and the monitor were updated.😪
10-05-2023 12:32 PM
Welcome to the HP support community.
I understand that you are having issues while playing games, I am glad to assist you.
Update the Bios, chipset, and drivers using HP Support Assistant to fix the issue.
Download and run the HP Support Assistant from this Link: Click here
Keep me posted
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee