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HP Recommended
Omen 24
Microsoft Windows 10 (64-bit)

I bought Omen 24, If I set the refresh rate to more than 60 Hz, a black screen appears when expanding and collapsing games. Usually, this process takes less than 1 second, but when the refresh rate is high, this process takes 4-5 seconds. I open the game, I already hear the sounds, I can control the character, but I don't see the picture, and then after a few seconds it appears, the same way when you collapse - collapsed, a black screen for a few seconds and the picture appears. How to fix it?
The monitor is connected via HDMI (it does not see the connection via Display Port (idk why ☹️)), the drivers for the GPU and the monitor were updated.😪

1 REPLY 1
HP Recommended

@Roxeept 

 

Welcome to the HP support community.

 

I understand that you are having issues while playing games, I am glad to assist you.

 

Update the Bios, chipset, and drivers using HP Support Assistant to fix the issue.

Download and run the HP Support Assistant from this Link: Click here

 

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.