Get Application Fault when performing Video tests using HP PC Hardware Diagnostics Window 2.4.0.0

[ehanson1959]

Getting Application Fault error when doing Video tests on my desktop using HP PC Hardware Diagnostics Windows (version 2.4.0.0).

Error:  Application Fault - The application has exited unexpectedly.  An event has been logged.   

(only give OK as option)   I have to re-run HP PC Hardware Diagnostics tool to gain access again.

Getting this error when running these Video tests under Device Check: Dead Pixel Test, Video Memory Fast Check, Video Extended Memory Check, Video Palette Check.     Video IO Test and Video Driver Update test fine - Passed.

Got same error when running Fast System Test under Computer Tests when it reached Video Memory Fast Check.

I've not observed any other Video issues.  I was just trying various tests from HP PC Hardware Diagnostics tool.   I know this PC is "old" (12 years old).   I suspect this is an issue with diagnostic tool.   

[Irwin6]

Hi @ehanson1959,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support