Get touchscreen working

[braig1028]

I have had this computer for approximately 2 years and have never thought to get the touchscreen working. I looked up videos how to activate it, and so I attempted to follow directions to do so. Simply my issue, when I go to the device manager to enable touchscreen under the Human Interface Devices, it is not populated under that drop down. I have searched all the other drop downs, but its not there. I have updated several times to see if that would fix or populate it, but no success there either. I have scanned many times for changes to hardware to no result either.

I don't know what else to try, or where to go to maybe download software for it I may be missing. Please help.

I have Windows 10 home.

[praveen196]

@braig1028 Welcome to HP Community!

I have a few steps that should resolve your concern:  

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 

Attempt to run a test using the HP hardware diagnostic tool, 

If it doesn't work on BIOS or the diagnostics tool either,  

it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 

Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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