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braig1028
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Message 1 of 2
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Get touchscreen working

HP Recommended
HP All-In-One Desktop
Microsoft Windows 10 (32-bit)

I have had this computer for approximately 2 years and have never thought to get the touchscreen working. I looked up videos how to activate it, and so I attempted to follow directions to do so. Simply my issue, when I go to the device manager to enable touchscreen under the Human Interface Devices, it is not populated under that drop down. I have searched all the other drop downs, but its not there. I have updated several times to see if that would fix or populate it, but no success there either. I have scanned many times for changes to hardware to no result either.

I don't know what else to try, or where to go to maybe download software for it I may be missing. Please help.

I have Windows 10 home.

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@braig1028 Welcome to HP Community!

 

I have a few steps that should resolve your concern:  

 

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 

 

Attempt to run a test using the HP hardware diagnostic tool

If it doesn't work on BIOS or the diagnostics tool either,  

it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 

 

Keep us posted,
If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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