Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Get touchscreen working

HP Recommended
HP All-In-One Desktop
Microsoft Windows 10 (32-bit)

I have had this computer for approximately 2 years and have never thought to get the touchscreen working. I looked up videos how to activate it, and so I attempted to follow directions to do so. Simply my issue, when I go to the device manager to enable touchscreen under the Human Interface Devices, it is not populated under that drop down. I have searched all the other drop downs, but its not there. I have updated several times to see if that would fix or populate it, but no success there either. I have scanned many times for changes to hardware to no result either.

I don't know what else to try, or where to go to maybe download software for it I may be missing. Please help.

I have Windows 10 home.

HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 2
Flag Post
HP Recommended

@braig1028 Welcome to HP Community!


I have a few steps that should resolve your concern:  


I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 


Attempt to run a test using the HP hardware diagnostic tool

If it doesn't work on BIOS or the diagnostics tool either,  

it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 


Keep us posted,
If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!



0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation