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tm3stew
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Message 1 of 4
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Graphics card overheating

HP Recommended
RTX 2060 GPU
Microsoft Windows 10 (64-bit)

When I play star trek online, I have noticed that my GPU reaches up to 99 degrees Celsius, then crashes my omen computer. I have tried to utilize the in game graphics controls and turn the GPU low or off. This does not work, using the omen command center the Temperature still goes up to 99 C and then crashes my Omen computer. Then Fans on the computer seem to be running very fast and loud when I play.  Has anyone else had this problem and do you know how to fix it?

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Grzwacz
Level 12
Level 12
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Message 2 of 4
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HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

This is a tough situation. The graphics card and the PC are not moving enough hot air to the outside environment. The CPU may also be getting hot.

 

I have seen some people in the forum suggesting the user should uninstall Omen command Center. Don't know if this is a viable fix.

 

Nvidia graphics cards throttle around 90 degrees C.

 

I would contact HP Support (Link) if you are in warranty.

 

Regards

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tm3stew
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Message 3 of 4
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HP Recommended

I uninstalled the omen command center, computer is still crashing, no messages my monitors just shut down, I have a normal  Asus monitor and I bought the Omen large screen gaming monitor, which by the way is good for web surfing but can not play games on it has only HDMI connector. Not to mention text on both computer monitors for some things is weird the only way I can describe it is letters are both bold and thin. This is a "gaming computer" so I bought it so I can do gaming and school work, Is there a way I can add additional cooling because I can hear the fans get really loud while playing my game STO the game works fine for a few seconds and then begins to lag, and then both monitors crash.

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Grzwacz
Level 12
Level 12
6,774 6,758 638 1,525
Message 4 of 4
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HP Recommended

Hi,

 

A 2060 should not run that hot. You have a blower type graphics card so the hot air should be evacuated out of the case through the card.

 

Check your PC's case to see if you can add a fan up front or at the top of the case.

 

How does your PC run with only one monitor?

 

Regards

 

 

 

 

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