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‎03-24-2020 01:08 PM

HP Recommended
Product: HP Pavilion Desktop PC 570-p0xx
Operating System: Microsoft Windows 10 (64-bit)

I want to use the second HDMI port on my PC, I removed the little black cap covering the port. I plunged in my HDMI cable and connected it to my second monitor. I went on Detect Monitor and it was unable to find the monitor. I checked the cable and monitor and they both work fine. Please can someone help me find out what the problem is with that HDMI port.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-24-2020 05:46 PM

HP Recommended
@ron1989 wrote:

I want to use the second HDMI port on my PC, I removed the little black cap covering the port. I plunged in my HDMI cable and connected it to my second monitor....

@ron1989 

 

That port is NOT available that why it has a black cap. It is from iGPU and your machine probably has an dedicated video card that why it is DISABLED with a black cap.

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎03-24-2020 05:46 PM

HP Recommended
@ron1989 wrote:

I want to use the second HDMI port on my PC, I removed the little black cap covering the port. I plunged in my HDMI cable and connected it to my second monitor....

@ron1989 

 

That port is NOT available that why it has a black cap. It is from iGPU and your machine probably has an dedicated video card that why it is DISABLED with a black cap.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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