HDMI ext. function not working on HP Envy Recline 23 touch smart all in one pc

[louisbergmann]

hello, i setup win 10 on the HP Envy Recline 23 touch smart all in one pc. all drivers installed exept bluetooth, but now the function to use the aio pc as a display over hdmi ext port is not working anymore. 

thanks for your help

[VikramTheGreat]

Hi @louisbergmann,

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand you have trouble using the HDMI on the Pc, Please let me know do you get any errors when you try to plug the HDMI.

1. Please try to swap the HDMI cable end and try. if still has an issue try to use a different HDMI Cable on the Pc to see if it detects it or not let me know

For better assistance request you to please share the Pc serial number so I can try to find more help 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[VikramTheGreat]

Hi @louisbergmann,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

[louisbergmann]

thank you vikram, that did not resolve the problem. also I can't find any hp driver page for this model. though the device manager shows everything installed I wanted to check if there are any drivers for the issue ... thank you

[VikramTheGreat]

Hi @louisbergmann,

Thank you for sharing the model details! Unfortunately, I wasn’t able to locate the driver based on the information provided. To assist you better, could you please share the PC’s serial number? This will help me check for the specific drivers available for your device, and if they are, I’ll be happy to share them with you.
 

Let me know, and I’ll do my best to help! 😊

VikramTheGreat

HP Support