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cringybottom
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Solved!

HDMI port not working

HP Recommended
OMEN 880-058
Microsoft Windows 10 (64-bit)

Hello,

Recently I discovered that one out of two of the HDMI ports on my PC is not working. The HDMI port on this product that is located on the top or near the USB ports isn't working. To fix this I've tried two different HDMI cables and I've even tried connected two different monitors to this port. With this being said, sometimes when booting up the system I will get a blue screen stating that Windows didn't boot up properly and I'll get a glitched static screen appearing. I haven't reset the PC but I have reinstalled drivers, updated drivers, and did a hardware check and all passed. 

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Echo_Lake
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@cringybottom
Thank you for posting on the HP Support Community.

 

This sounds like a hardware related issue, As you've performed relevant troubleshooting steps and the issue persists,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

And @USoperas​​​​​​​ if you've performed all the steps then even you can reach out to our support in order to service the computer.


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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USoperas
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I have the same problem too! 

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Echo_Lake
HP Support Agent
HP Support Agent
23,544 23,502 1,069 1,101
Message 3 of 3
Flag Post
HP Recommended

@cringybottom
Thank you for posting on the HP Support Community.

 

This sounds like a hardware related issue, As you've performed relevant troubleshooting steps and the issue persists,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

And @USoperas​​​​​​​ if you've performed all the steps then even you can reach out to our support in order to service the computer.


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

0 Kudos
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