HDR why not supported

[Jasminashi]

I want to edit a video, but the app says my display doesn't support HDR. How can I make it support HDR? When I check it from the settings display and HDR, it says it is not supported, and there is no way of turning HDR on.Please give me some solution.I can't fix this for a few days.

Thank you for your time and attention.Waiting for your response.

[Irfan_06]

Hi @Jasminashi,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with your PC that is not detecting HDR support.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- When was the last time it was working fine?

- Were there any changes made to your PC recently?

Take care and have a good day. <br />Irfan_06 – Moderator.

HP Support

[Jasminashi]

Thanks for replying! 

1-My HP laptop model is 15-c fq5004nia

2-it is always working fine but when I downloaded some videos from my iphone and wanted to edit.But in cupcut (video editing app)it said my laptop screen doesn't support HDR and the video became a bit blurry.

3-no,there isn't any changes made to my laptop

So i am interested if my laptop can actually support HDR.

Thanks for your time and attention! waiting for your response

[Sneha_01]

Hi @Jasminashi

Thank you for posting your query, I will be glad to help you.  

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Could you elaborate on the issue for better understanding?

Sneha_01

HP Support