HID complainat touch screen driver is missing

[wendyol]

Hi, my touch screen started not working off and on back in Aug last year. I talked with my tech guy and he said it would be hard to replace and fix so I let it go. Then, today, I thought let me look it up and see if I can fix it. I see many have had issues with this. The HID compliant touch screen driver is missing and no longer on the device manager. ???? It disappeared. Problem is my computer is a 2017 one and I had a solid state drive installed . But the touch screen worked fine after the new drive  which was in 2018 installed so not the issue. But, how do I get the driver back on my computer so I can use the touch screen again? This happened after a windows update, it took it away. I certainly didn't go in and delete it. How does it just disappear. My computer now says no touch screen is in computer but it is. I bought it with it. HELP!!!!  Thank you

[sandytechy20]

@wendyol 

Welcome to the HP support community.

I understand that you are getting touchscreen driver issues., I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.