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Sergey-D
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Solved!

HID-compliant touch screen

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HP Pavilion All-in-One - 27-a257c
Microsoft Windows 10 (64-bit)

Touch Screen doesn't work. I do not see «HID-compliant touch screen» in the Device Manager/Human Interface Devices. Any idea where to find it or what I can do to get it back?

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Echo_Lake
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@Sergey-D

thank you for posting back.


I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Echo_Lake
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@Sergey-D

Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

Hard Reset: 

  1. Turn off the computer.
  2. Disconnect all peripheral devices and remove all USB devices and media cards.
  3. Disconnect the AC power adapter.
  4. Press and hold the power button for at least 15 seconds.
  5. Reconnect the AC power adapter.
  6. Turn on the computer.

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.
    And then try checking for HID device if the issue persists do scan for new hardware change option.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Sergey-D
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It's worked itself. I did nothing to do. The Touch Screen is working now. I see «HID-compliant touch screen» in the Device Manager/Human Interface Devices. Thanks for your advice anyway.

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Echo_Lake
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23,471 23,429 1,061 1,095
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@Sergey-D

thank you for posting back.


I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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