HID compliant touchscreen driver is not there in 23-q014 touch All in one PC

[pvanc]

My all in one touchscreen driver is completely gone from PC.  It is a touch screen All in one and i get the message that the touch screen is not connected.  It is  a Touch Smart HP computer.  How can it disconnect?  I have done all the suggestions about this problem and cannot fix it.  What would make that function just stop?

[praveenbv]

Hi@pvanc, Welcome to the HP Support Community!

 
I have a few steps that should resolve your concern:  

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 

Attempt to run a test using the HP hardware diagnostic tool, 

If it doesn't work on BIOS or the diagnostics tool either,  

it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 

Hope this helps! Keep me posted. 

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