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pvanc
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Message 1 of 2
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Flag Post

HID compliant touchscreen driver is not there in 23-q014 touch All in one PC

HP Recommended
All in one 23-q014
Microsoft Windows 10 (64-bit)

My all in one touchscreen driver is completely gone from PC.  It is a touch screen All in one and i get the message that the touch screen is not connected.  It is  a Touch Smart HP computer.  How can it disconnect?  I have done all the suggestions about this problem and cannot fix it.  What would make that function just stop?

 

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 330 397
Message 2 of 2
Flag Post
HP Recommended

Hi@pvanc, Welcome to the HP Support Community!

 
I have a few steps that should resolve your concern:  

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 

  

Attempt to run a test using the HP hardware diagnostic tool

If it doesn't work on BIOS or the diagnostics tool either,  

it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 

  

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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