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12-02-2020 03:55 PM
My all in one touchscreen driver is completely gone from PC. It is a touch screen All in one and i get the message that the touch screen is not connected. It is a Touch Smart HP computer. How can it disconnect? I have done all the suggestions about this problem and cannot fix it. What would make that function just stop?
12-05-2020 01:43 PM
Hi@pvanc, Welcome to the HP Support Community!
I have a few steps that should resolve your concern:
I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer).
Attempt to run a test using the HP hardware diagnostic tool,
If it doesn't work on BIOS or the diagnostics tool either,
it's a hardware failure and you may need to Contact HP to set up a hardware repair service.
Hope this helps! Keep me posted.
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