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- HP 22es power light amber and no display after connecting to...

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08-16-2017
08:46 AM
- last edited on
08-16-2017
11:00 AM
by
kevin-t
Hi,
Following are my product details
Product Name - HP 22es monitor
Product Number - T3M70AA
Product Serial Number - [Personal Information Removed]
Here is my issue
1. I have powered on the monitor
2. The power led at the back of the monitor is on
3. Now I connected the monitor via HDMI to the computer.
4. But the power light on the monitor is amber and there is no display on the monitor.
Please help me out with this issue
Solved! Go to Solution.
Accepted Solutions
08-17-2017 03:52 PM
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
As I Understand the monitor is powering on but doesn't have a display,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Did you check if the monitor works on an alternate device?
Has it ever worked before or is this the first time you are turning it on?
Do you get a display when the power button is used while the monitor is not connected to the computer?
While you respond to that, here are a few things you need to know about your monitor:
1. Press the Power button on the computer to turn it on.
2. Press the Power button on the bottom of the monitor to turn it on.
NOTE: If pressing the Power button has no effect, the Power Button Lockout feature may be enabled.
To disable this feature, press and hold the monitor Power button for 10 seconds.
Click here to check the user guide for more details.
Keep me posted for further assistance,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
08-17-2017 03:52 PM
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
As I Understand the monitor is powering on but doesn't have a display,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Did you check if the monitor works on an alternate device?
Has it ever worked before or is this the first time you are turning it on?
Do you get a display when the power button is used while the monitor is not connected to the computer?
While you respond to that, here are a few things you need to know about your monitor:
1. Press the Power button on the computer to turn it on.
2. Press the Power button on the bottom of the monitor to turn it on.
NOTE: If pressing the Power button has no effect, the Power Button Lockout feature may be enabled.
To disable this feature, press and hold the monitor Power button for 10 seconds.
Click here to check the user guide for more details.
Keep me posted for further assistance,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.