HP 22w monitor freezes and goes grey screen

[ivrife]

Hi there, I bought 2 years and a half ago 2 HP 22w monitors for my desktop computer. The problem is that today, after randomly appearing some horizontal lines in one of the monitors, it just froze and slowly went to a gray screen. If I turn it off and on again, the same issue happens after 2 seconds.

I don't think it is a driver's problem since the other monitor perfectly works, and I have also tried connecting other devices to the broken monitor and the same problem arises.

I nearly spend 1 hour per day on my computer or even less, and these screens aren't even 3 years old, that's why I am surprised. Unfortunately, the guarantee ended a couple of months ago.

I hope somebody can help me.

Thank you in advance!

[KrazyToad]

@ivrife

Welcome to HP Support Community

I would like to help

This does sound like a Hardware issue since the monitor problem persists with other computers

I suggest you contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

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