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HP 22w monitor freezes and goes grey screen

HP Recommended
Microsoft Windows 10 (64-bit)

Hi there, I bought 2 years and a half ago 2 HP 22w monitors for my desktop computer. The problem is that today, after randomly appearing some horizontal lines in one of the monitors, it just froze and slowly went to a gray screen. If I turn it off and on again, the same issue happens after 2 seconds.

I don't think it is a driver's problem since the other monitor perfectly works, and I have also tried connecting other devices to the broken monitor and the same problem arises.

I nearly spend 1 hour per day on my computer or even less, and these screens aren't even 3 years old, that's why I am surprised. Unfortunately, the guarantee ended a couple of months ago.

I hope somebody can help me.

Thank you in advance!

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to HP Support Community

I would like to help


This does sound like a Hardware issue since the monitor problem persists with other computers


I suggest you contact HP Support in your region for service options


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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