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Clemend
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HP 2309M monitor blank screen with the power button staying blue.

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Microsoft Windows 7 (64-bit)
Hi, I have a HP display monitor. Previously it's working normal. When I turned the computer on in the same time the monitor power on it remain blank while the power button on in blue color . I disconnected the video cable from computer, the power button staying blue (not orange). I tried the computer to another monitor, it's working fine. Clearly the problem is in my HP monitor itself.

Thank you for the help!

 

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Jeet_singh
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Message 2 of 2
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@Clemend,

 

Thank you for posting your query on HP Community,

 

Let's try to perform a Hard reset and perform a factory reset on the Monitor. 

 

Step 1. Unplug the power cord from the back of the monitor and the wall
Step 2. Hold the power button down for at least one minute
Step 3. Plug the power cord back into the monitor and then into the wall outlet (not a power bar or surge protector)
Step 4. Press the Menu button on the monitor
Step 5. Navigate to the Factory Reset option and select it


If the above steps did not resolve your issue you can try the monitor on a computer or other device to see if the issue persists. If it does I think it would be best to contact our HP support team for repair options.

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Jeet_Singh
I am an HP Employee

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