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MaryP5
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Message 1 of 2
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HP 2310m monitor goes to sleep immediately

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HP 2310m Monitor
Microsoft Windows 10 (64-bit)

I added a spare monitor HP 2310m as a 2nd screen. Each morning when it wakes, it immediately goes back into sleep mode and will not come out. I have to turn off the power and turn it back on and then it will stay on. It is connected with an HDMI cable. Is there a power setting within the menu I can use to fix this?  Thanks.

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Echo_Lake
HP Support Agent
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Message 2 of 2
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@MaryP5

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • When was the last time it worked fine?
  • Have you tried with different HDMI cable?

While you respond to that, let's try these steps: http://h10032.www1.hp.com/ctg/Manual/c01996633 refer to 22 Chapter 4 Operating the Monitor factory reset. 

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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