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- HP 2310m monitor goes to sleep immediately

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07-29-2020 01:58 PM - edited 07-29-2020 02:15 PM
I added a spare monitor HP 2310m as a 2nd screen. Each morning when it wakes, it immediately goes back into sleep mode and will not come out. I have to turn off the power and turn it back on and then it will stay on. It is connected with an HDMI cable. Is there a power setting within the menu I can use to fix this? Thanks.
08-01-2020 02:21 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- When was the last time it worked fine?
- Have you tried with different HDMI cable?
While you respond to that, let's try these steps: http://h10032.www1.hp.com/ctg/Manual/c01996633 refer to 22 Chapter 4 Operating the Monitor factory reset.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee