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ShadowRise
New member
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Message 1 of 2
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HP 24 Monitor Button is stuck

HP Recommended
HP 24m
Microsoft Windows 7 (64-bit)

I received a new monitor for Christmas, but the third button (assigned to Auto Adjustment) seems to be stuck.  The monitor keeps saying "Auto Adjustment in Progress".  When I'm able to get the menu, it scrolls through everything way too fast, making it hard to maneuver.  I've tried a factory reset (which was by no means easy) but that didn't do anything.   I need a monitor, so I don't want to send it into HP and spend any amount of time without one (I need it for work).  And when I'm able to assign the button to Empty, the menu stays on the screen.  Should I just take it back to the store and replace it with another of the same monitor?  Or maybe a different one if this one's known for having problems?  This is really annoying.   Or does anyone have a fix for the problem?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@ShadowRise,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that one of the buttons on the monitor is stuck.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact the store and get it replaced as it is a mechanical issue.

 

Or else you can contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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