HP 24-g216 all-in-one display issue

[Ivan011]

Hi guys:

I have a HP 24-g216 with poor resolution, I formated it and I have installed windows 10 home again and the issue is not fixed.

It is look like video drivers issue, is not. I think there is some hardware damage, but I dont have idea about what is.

Somebody can help me, pls.

Ivan011

[The_Fossette]

@Ivan011,

Welcome to the HP Support Community!

I recommend you contact an external display or a TV to the computer and check whether the display is fine on the external display.

Also, check the display in BIOS.

If the issue persists in BOIS then it confirms a hardware failure and I recommend you contact support to get your computer repaired.

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!