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Nico3d3
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HP 24FW can't enable FreeSync in AMD Radeon settings

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HP 24FW
Microsoft Windows 10 (64-bit)

I just bought an HP 24FW with FreeSync support through HDMI. I used the OSD menu option to select "Gaming - FreeSync" viewing mode. Then an on screen message appeared showing "AMD FreeSync On" but still, I can't activate it in Radeon settings. It tells me that the option is not supported. I have latest 19.9.2 Radeon Adrenalin drivers and I'm using the HDMI cable that was supplied with the monitor...

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Nico3d3
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I just found a solution but it's far from ideal. I used the factory reset option in the OSD menu. Then, I found out that you lose FreeSync support if you try to change color balance settings. It's a poor implementation, I can't even change any color options if I want to keep FreeSync. It get disabled as soon as I try to change anything.

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Riddle_Decipher
HP Support Agent
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@Nico3d3 Here's what you need to make use of the free sync feature:

A Radeon™ FreeSync™ capable monitor and a supported AMD Radeon™ Graphics card or an AMD A-Series APU is required. Radeon FreeSync currently works with applications using DirectX® 9 or higher. 

 

Information on supported hardware, monitor refresh rates, and other Radeon FreeSync resources is available at: Radeon Freesync™ Technology.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions)

 

P.S: Welcome to HP Community 😉

 

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
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Nico3d3
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Hi Riddle_Decipher, your answer is technically correct but, it doesn't solve anything. It looks like you just did a copy-paste of a text you found on the Internet. Problem is: I already know what is FreeSync and I already know what are its requirements. In fact, I specified in my second post that I finally found how to enable FreeSync. Now, I need to find how to tweaks colors balance settings without disabling FreeSync. Everytime I try to use a custom color mode, FreeSync stop working.

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Riddle_Decipher
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@Nico3d3 I understand your concern and if you know that the freeSync dynamically adapts the display refresh rate to variable frame rates, which result from irregular GPU load when rendering complex gaming content among others, its by design turning off when the settings are changed manually as it can no longer be dynamic.

 

I hope you understand.

Let me know if you need anything else.

Riddle_Decipher
I am an HP Employee

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Nico3d3
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It's a strange design especially knowing that refresh rate doesn't have anything to do with color balance. In fact, it's the first screen I saw with this strange implementation. FreeSync is simply a way to synchronize refresh rate with the frame rate in games. I fail to see why you can't change the amount of red, green or blue while still allowing FreeSync.

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Riddle_Decipher
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@Nico3d3 As I mentioned there are only two options you can either use freesync so it auto-adjusts the refresh rate and settings, or turn it off and do the manual changes, if you need more answers on the same, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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