HP 24es Dual front bezel buttons not working on one monitor

kenaxcix · ‎01-25-2021

Hello, Ive recently purchased a dual monitor pack of 24es monitors. The buttons one one of the displays are not working. It is not the button lock. The only button that works is the power button, the menu buttons do not work. Any help would be great

Prométhée · ‎01-26-2021

Hello
if it is this model, the manual is not available
https://support.hp.com/us-en/product/hp-value-24-inch-displays/7274745/model/18695779/manuals
But maybe with this one, it must match for the functions

https://support.hp.com/us-en/product/hp-value-24-inch-displays/7274745/model/10402857/manuals

check what's in the manual, e.g. function blocking and troubleshooting option

User Guide
If nothing to do, contact your dealer, and / or the after-sales service in your country.

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