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SivrosJ
Level 3
33 21 1 2
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Solved!

HP 24f screen and an hp Envy - 13-ah1015no; bad display

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HP 24f screen and an hp Envy - 13-ah1015no
Microsoft Windows 10 (64-bit)

I have just bought a hp 24f screen and connected it to my new laptop (a couple of weeks old)  hp Envy - 13-ah1015no.

When connecting these devices with HDMI I cannot get o good picture on the screen. I hace tried all resolutions in the display alternatives; including the recommended 1920x1080. But the screen is too small/height, too wide, text is blurry, icons are too big and so on.

Both lapotop and screen is acitivated.

Please advice how to set the correct alternatives so I can have a good display/picture on the hp 24f screen!!

Please a.s.a.p.

 

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Echo_Lake
HP Support Agent
HP Support Agent
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@SivrosJ

Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  

  • Click the Start button.
  • Select the Settings icon.
  • Select System.
  • Click Advanced display settings.
  • Click on the menu under Resolution.
  • Select the option you want. We strongly recommend going with the one that has (Recommended) next to it.
  • Click Apply.

Also, try below steps to adjust display settings:

  1. In Windows 10, search for and open Change display settings. You can also right-click the desktop and open Display settings.

  2. To change the orientation between Landscape and Portrait or to flip the orientation, select an option from the drop-down menu, then click Keep Changes or Revert.

    Changing the orientation of the display

  3. To change the size of text and windows, select the size you want from the drop-down menu.

    Changes take effect immediately.

    Changing the size of text, apps, and other items

  4. To adjust the brightness, click and drag the slider bar.

    Changes take effect immediately.

    Adjusting the  slider bar for brightness

  5. To reduce the amount of blue light coming from the display, turn on Night light. To schedule the night light and change the hue, click Night light settings.

    Turning on Night light

  6. To change the screen resolution, select a resolution from the drop-down menu, then click Keep Changes or Revert.

    NOTE: We recommend in most circumstances to use the native resolution of the monitor, which is marked as Recommended.

    If you have more than one monitor, select the monitor that you want to adjust, then repeat these steps to change the resolution.

    A confirmation window opens.

    Changing the resolution of the screen

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
24,988 24,942 1,163 1,195
Message 2 of 4
Flag Post
HP Recommended

@SivrosJ

Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  

  • Click the Start button.
  • Select the Settings icon.
  • Select System.
  • Click Advanced display settings.
  • Click on the menu under Resolution.
  • Select the option you want. We strongly recommend going with the one that has (Recommended) next to it.
  • Click Apply.

Also, try below steps to adjust display settings:

  1. In Windows 10, search for and open Change display settings. You can also right-click the desktop and open Display settings.

  2. To change the orientation between Landscape and Portrait or to flip the orientation, select an option from the drop-down menu, then click Keep Changes or Revert.

    Changing the orientation of the display

  3. To change the size of text and windows, select the size you want from the drop-down menu.

    Changes take effect immediately.

    Changing the size of text, apps, and other items

  4. To adjust the brightness, click and drag the slider bar.

    Changes take effect immediately.

    Adjusting the  slider bar for brightness

  5. To reduce the amount of blue light coming from the display, turn on Night light. To schedule the night light and change the hue, click Night light settings.

    Turning on Night light

  6. To change the screen resolution, select a resolution from the drop-down menu, then click Keep Changes or Revert.

    NOTE: We recommend in most circumstances to use the native resolution of the monitor, which is marked as Recommended.

    If you have more than one monitor, select the monitor that you want to adjust, then repeat these steps to change the resolution.

    A confirmation window opens.

    Changing the resolution of the screen

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
SivrosJ
Author
Level 3
33 21 1 2
Message 3 of 4
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I tried to select the HP 24f screen as the only display unit (not the laptop screen) and it seems to work out fine!

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Echo_Lake
HP Support Agent
HP Support Agent
24,988 24,942 1,163 1,195
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@SivrosJ
Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

 

Have a great day!
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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