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CP2217
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HP 24m monitor stopped working after only 8 months

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HP 24m Monitor

My monitor worked perfectly fine for about 8 months and the other day it just wouldn't turn on. No power light on in the back. I checked the adapter with of those tests and it is still working. Any fixes or is this monitor shot already?

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Riddle_Decipher
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@CP2217 You've done all the relevant steps, although, I did have one question, have you checked with an alternate wall outlet? Also, with an alternate power cord? And just one more, does an alternate monitor work on the same device?

Meanwhile, Do the following items to prepare for troubleshooting:

  • Turn off the computer.

  • Disconnect all connected devices from the computer except the mouse, and keyboard. This includes removing thumb drives and camera-type memory cards.

  • If the monitor has a detachable cable, obtain a second monitor cable for testing purposes.

Checking power

Disconnect the video cable from the monitor and make sure the monitor power cable is plugged into a power outlet.

With the monitor plugged in, press the power button on the monitor. There should be a power indicator light located on the monitor case. What happens to the light?

  • If power light remains off when you press the power button, either the monitor is not receiving power or the monitor is defective. Check all of the following items before attempting to service or replace the monitor:

    • Make sure the power outlet has power and the power outlet matches the power rating for the monitor.

    • Connect the a different power outlet.

    • Try a different power cord.

  • If the light comes on, the monitor has power.

Let me know if you get any error message on the screen,

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

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Riddle_Decipher
I am an HP Employee

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