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RainbowGorilla
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HP 25es power-on issues

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My monitor turned off last night, and this morning I found that it would not display anything at all.

 

When I plug in the power (with or without a display cable connected), the white indicator on the back of the monitor turns on, but no other lights or display is seen. The monitor is off - no backlight or 'No Input Found' messages. The orange light on the front near the power button never turns on either.

 

I tried leaving it unplugged for a few hours, however that has changed nothing. I can't find any diagnostics or troubleshooting guides. Is there anything I can do?

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @RainbowGorilla, Welcome to the HP Support Community.  

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

 

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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