HP 27 Curved Display isn't working

[Yndaba]

Hey all,

When I connect my HP 27 Curved Display to my AMD R9 290X nothing is coming up on screen.

I've attempted to update drivers using SP80243 listed under product drivers for HP 27 Curved Display but get an "Access is denied" when the install wizard is "Extracting HP Display Installer.exe"  

However when I click OK and follow through with the installer I get "The display drives have been installed..." and Finish.

My graphics card driver has been fully updated and Windows is fully updated.

I can't see any drivers in my Device Manager under Monitors besides Generic PnP Monitor which I assume is my Samsung S27

I'm confused how to get it to work and any help would be amazing.

[Riddle_Decipher]

@Yndaba

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I understand the HP 27 Curved display isn't working,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check if an alternate monitor works fine? to identify if this is an issue with the monitor or the computer?

Have you attempted to change the resolution, lower it and then check if it works?

While you respond to that, here's what you need to do:

Do the following items to prepare for troubleshooting:

• Turn off the computer.

• Disconnect all connected devices from the computer except the mouse, and keyboard. This includes removing thumb drives and camera-type memory cards.

• If the monitor has a detachable cable, obtain a second monitor cable for testing purposes.

Step 1: Checking power

Disconnect the video cable from the monitor and make sure the monitor power cable is plugged into a power outlet.

With the monitor plugged in, press the power button on the monitor. There should be a power indicator light located on the monitor case. What happens to the light?

• If power light remains off when you press the power button, either the monitor is not receiving power or the monitor is defective. Check all of the following items before attempting to service or replace the monitor:

  • Make sure the power outlet has power and the power outlet matches the power rating for the monitor.

  • Connect the a different power outlet.

  • Try a different power cord.

• If the light comes on, the monitor has power. Continue to the next Step.

Step 2: Displaying a built-in on-screen message

Use the following steps to see if a built-in on-screen message displays.

1. Connect the video cable and turn on the computer.

2. Turn on the monitor and wait about ten seconds while the computer starts.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Yndaba]

@Riddle_Decipher
Thanks for the reply.

Alternative monitor works fine. Reduced the resolution and tried the restart.

And I've followed through the trouble shooting prep steps.

Still no luck.

Please advise.

[Riddle_Decipher · Accepted solution]

@Yndaba

Thank you for responding,

It's great to have you back 😉

If the alternate monitor works fine with the same cable and device,

yet the HP Curved monitor isn't working, I recommend you Contact HP to have the device repaired/replaced via HP service center:

HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!