HP 27 Curved Display

[HURLEY11]

Hello I purchased this Envy Desk top that INCLUDED this monitor last june. The warranty Checker stated my desktop is in warranty but the monitor isnt. Not sure how that is. long story short the bezel adhesive is seperating in the top right hand corner. Can this monitor be repaired or replaced?

[Riddle_Decipher]

@HURLEY11 Did the bezel adhesive separate from the upper right of the monitor after a physical impact or accidental damage?

• If yes, there could be charges involved to get the device repaired regardless of the warranty status.
• If no, and the warranty is showing incorrectly, please click here to check the warranty status and claim a dispute to get that fixed.

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

[HURLEY11]

Funny you should suggest that. I tried that last night and the little virtual agent but I bought the monitor in a combo pack from samsclub. And no to the physical damage it looks like the adhesive just failed.... 

[Riddle_Decipher]

@HURLEY11 I suggest you talk to HP support and discuss your options:

follow the below steps to get started:

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

With that said, Welcome to HP Forums! 😉

Keep us posted. Although, I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.