• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎02-02-2021 07:48 AM

HP Recommended

Hello,

The HP 27er 27-inch Display monitor that I bought in December has had a thick gray/purple vertical line down the middle for a few weeks now. I've tried the factory reset, plugged into a different computer and unplugged and replugged with no luck. What else can I do so that I have a functioning display again?

Thanks

 

 

1 REPLY 1

‎02-03-2021 05:26 PM

HP Recommended

@kathrynclare 

If the monitor shows this same visual artifact even when plugged into different PCs, that indicates a hardware fault of the monitor and that it is failing.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.