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Tim_Mc
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HP 27es Monitor Input Signal Issue

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HP 27es
Microsoft Windows 10 (64-bit)

Hello, I have an HP 27es display that within the past few days will go black, flash "input signal not detected", and then pop on 10-20 seconds later.  The frequency has increased to the point that it's unusable.  I've tried the VGA and both HDMI ports with the same results.  I turned off the auto select setting with no change.  I temporarily replaced the 27es with a Visio 32" and have no problems for two days now, so it's clearly the monitor that is the issue.  The monitor was purchased on 8/20/17, which makes it only 1 year and 5 days old as of today (8/25/18).  Are there any fixes for this problem?

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MKazi
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Message 2 of 6
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@Tim_Mc

 

Welcome to HP Support Forums. 

I came across your post and would like to assist. 

 

I understand that your HP 27es 27-inch Display monitor go black and display message saying "input signal not detected" and again the display resumes to normal. This hapens while using VGA and HDMI connections. An alternate moitor works fine. 

Fabulous diagnostics, spectacular analysis of the issue by you. Kudos to you for that.  You have done a remarkable job in troubleshooting this issue. 

 

The evidence points towards the HP monitor. However, please install the monitor drivers via this HP link. Once the drivers are installed then you may restart the computer and connect the HP monitor and check. 

 

The recommended resolution of the HP monitor is 1920 x 1080 (Full HD). If  your computer is already set to this resolution then try to lower the resolution on your computer and check if that helps. In case the issue still persists after doing that then you may refer to the my private message for the next course of action.

 

Hope this information helps. Let me know the outcome.

 

Good luck! 

 

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Flycatcher
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I have a* issue and the same diagnostics.  This only happens on my HP 27es.  I have the latest driver.  While I type the problem continues... Win 10, Microsoft Surface Pro HDMI to mini display port.  Fails on either HDMI output.  Thought it was a bad cable. $40 later... What next?

 

edited*

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Echo_Lake
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@Flycatcher

Thank you for posting on the HP Support Community.

  • Does the message appear on an alternate monitor?
  • Did you know holding the power button for 20 seconds or more either releases or locks the OSD menu?

While you respond to that, I recommend you check with another monitor and if the issue doesn't occur in the other monitor, follow the below steps:

 

These messages are normal when the computer truly goes into sleep mode or loses the video signal (such as when the computer is turned off). However, if the monitor displays any of these messages when the computer should be displaying video, something is wrong.

If you suspect the monitor should be displaying an image from the PC instead of the message, use one of the following sections that match how the monitor behaves after the computer is powered on:

  • Windows opens, but after a while, the monitor displays the message
  • Startup screens display, but the message opens before the Windows desktop opens
  • The message is the only item that displays on the screen

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Pedroin
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I have the same problem.

The monitor HP 27es is not detecting the signal from my Windows 10 Laptop (Lenovo - Yoga).
Months ago I start having the problem intermittently, it kept getting worst and now I cannot make it work.

 

I install the driver as you recommend, but the problem continues.

What can I do now?

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The_Fossette
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Message 6 of 6
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@Pedroin,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are not getting any display on the monitor.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you checked the monitor with a different computer?

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c00061509

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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