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‎01-19-2021 05:06 PM - edited ‎01-19-2021 05:32 PM

HP Recommended
Product: HP 27f Display
Operating System: Microsoft Windows 10 (64-bit)

I have an HP 27f Display connected to my Lenovo laptop through a Lenovo ThinkPad docking station. Most of the time it works fine. Occasionally when I watch Netflix, it goes black, then grey, then returns to the screen I'm viewing. Once it does this, it continues doing it. I'm current on all updates. I bought all these products at the same time. All HP products. Why doesn't it work? TIA

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2021 01:51 PM

HP Recommended

Thanks Echo_Lake.  If anyone else has this issue, it'll likely need to be handled by HP SmartFriend level 2 technician, which is a chargeable service because 3rd party applications do not fall under HP Warranty. They are available 24/7 at 844-814-1800

View solution in original post

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3 REPLIES 3

‎01-22-2021 07:43 AM

HP Recommended

@NotSure3

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎01-22-2021 01:51 PM

HP Recommended

Thanks Echo_Lake.  If anyone else has this issue, it'll likely need to be handled by HP SmartFriend level 2 technician, which is a chargeable service because 3rd party applications do not fall under HP Warranty. They are available 24/7 at 844-814-1800

Was this reply helpful? Yes No

‎01-22-2021 02:02 PM

HP Recommended

@NotSure3

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.
Have a nice day ahead.

 

ECHO_LAKE
I am an HP Employee

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