HP 27xq 27-inch Display Warranty and screen bleeding

[MrNeil]

Hi!

2 issues!

1/ Checking online it says my extended warranty has 5 months left and still active but on my dashboard it say my normal warranty has expired. Am i still covered?

2/ Noticed I have some kind of screen bleeding going on top near right of the screen so as you can guess i need to see if i am still covered? I hope so because this is the monitor I have have for gamming as I also have the 25HP version.

cheers for the input people.

[Prométhée]

hi

we can't verify, you need to contact hp directly
and anyway since you have a problem, contact them
but if you are in the UK check this, the warranty is longer (at the dealer's expense, not hp)

Consumer legal guarantee

[MrNeil]

H!

Thanks for the reply!

I bought this on amazon and the dealer was actually HP so when I checked on amazon it advised me to contact HP.

would it be then advisable to try on the HP site but the only real option is to ring them as i can't find a email address to contact them.

thank you again!

[Prométhée]

Hi,
the sales platform is Amazon, not Hp directly..
the reseller, normally is hp if you go to the hp store directly:

https://www.hp.com/gb-en/shop/

Try to insist a little!

So yes, if you want to contact hp, only by phone

Phone Assist Worldwide | HP

Since I don't speak enough English, I don't know if this is the right link, so check this, and check if there are other links..
Amazon must clearly give the same information for the legal warranty

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GBQYZBK4J64X4QTL

But I know that sometimes it can be difficult to be heard
They can play on the fact that the user may end up giving up, because it can be difficult to prove the damage