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Fairfielder1
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Message 1 of 2
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HP 500-281 Dual Monitor problem after Win 10 upgrade

HP Recommended
Pavilion 500-281
Microsoft Windows 10 (64-bit)

I have two Acer monitors attached to my computer, one via the VGA port, one via a USB port. I have been running Windows 7 for years without a problem. Today, after upgrading to Windows 10 Pro 64-bit, the VGA monitor no longer works - it strobes with crazy colors. I tried updating the Intel 4400 graphics driver, but the installation failed, with a Code 43 error. I tried installing the latest generic Intel Graphics Driver, but got an error message during installation, with no details.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Fairfielder1,

 

Welcome to the HP Support Community!

 

I recommend you download and install HP support assistant from the below link and it will automatically download and install all the drivers available for your computer.

 

Here is how it is done.

 

Download link: https://ftp.hp.com/pub/softpaq/sp68001-68500/sp68201.exe

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

  6. Perform any other update management actions as needed.

    • Postpone an update: Click Remind me, and then select a time preference.

    • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

    • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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