HP All-in-One ... HP Integrated Webcam software is missing

[La_Monio]

Good Morning,

I am truly sorry to be bothering you but I am shocked that I cannot find the HP Integrated Webcam that came built-in in my HP All-in-One product.  A few months ago, I did a video chat with my daughter via Facebook Messenger and everything was working perfectly.  Yesterday, I tried to answer a video chat call from my daughter and I got an error message that the webcam was disabled or not available.  I searched for the icon in the Device Manager but to no avail.  I also searched for the webcam in the search option in the computer, and there is no webcam.

I went to the HP Software and Driver Downloads and I entered the info about my computer and the only multimedia software is the following: Cyberlink Power Media Player Software and Cyberlink PowerDirector Software. I am not very well acquainted with Cyberlink's software.

I really do need my webcam; therefore, I will truly appreciate your response to my troublesome support question.

Thank you.

[Flower_Bud]

@La_Monio,

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, webcam stopped functioning on your computer.

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Have you tried using the webcam from a different software?

Have you made any hardware/software changes? 

Have you tried any troubleshooting steps?

Let's try these steps to resolve the issue: 

Webcam Troubleshooting (Windows 10, 😎 (Follow steps from the topic that matches closest to your issue)

For more information, you could also try steps from the article:  Webcam is not Working (Windows 10, 😎.

Keep me posted,

Have a great day 🙂

[La_Monio]

Good Morning,

I am very sorry for my tardiness in responding...

No, I have not tried to use another webcam from a different software.  I was hoping to find the software for the webcam that came installed with my computer but it is not listed on the drivers/software page. 

No, I have not made any hardware/software changes to my computer.

Yes, I have tried all of the troubleshooting steps to figure how to find the webcam software but to no avail.

Thank you,

La_Monio

[MKazi]

@La_Monio

Hi,

as @Flower_Bud is out of the office today, I'm replying to you. 

You may download and install the Cyberlink Youcam software via this link.

Hope this helps. Let me know. 

All the best! 🙂

[La_Monio]

Good Afternoon,

I downloaded the software for the Cyberlink Youcam 6 but I get an error message that no webcam is detected.  I ask myself...where did my webcam app go to...it was here and working just right...and now it is gone.

Thank you.

[Flower_Bud]

@La_Monio,

Thank you for responding,

It's great to have you back 😉

Have you tried installing webcam software from HP Recovery Manager?

If not, I suggest you install software using HP Recovery Manager: 

1. In Windows, search for and open Recovery Manager.

2. Select Reinstall drivers and/or applications, and then click Next when prompted.

   Figure: Reinstall drivers and/or applications

   

3. Select the appropriate Software program (such as Cyberlink YouCam or MediaSmart Webcam), and select Install.

   Figure: List of drivers to reinstall

   

4. If prompted, click Next to first uninstall the selected program.

   The program uninstalls, and then reinstalls.

If the issue persists, please create a new user account and check the functionality of the webcam.

If the webcam does not work in a new user account, please perform a system recovery to resolve the issue: 

Note: Back up your personal data before performing a system recovery.

Follow steps mentioned below "Recovery when Windows 10 does not start correctly" from the article: Click here

Keep me posted,

Have a great day 🙂

Cheers!

[La_Monio]

Good Afternoon,

I did the HP Recovery for software and apps but there was no software for a webcam on the lists. I, also, created a new user and I was unable to find any webcam software/app.

Is there anything else I can do to find the webcam app without having to do the system recovery?  

Thank you.

[Flower_Bud]

@La_Monio,

Thanks for responding,

System Recovery is the last step to resolve the issue.

I would suggest you back up your personal data and then perform a system recovery.

Keep me posted!