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‎12-21-2023 07:24 AM

HP Recommended
Product: HP Pavilion All-in-One - 27-a010 (Touch)

Hello, I am trying to reset to factory my all in one pavillion V8P05AA#ABA
I have created two bootable thumb drives
1) windows 10 built from microsoft
2) windows 10 built from  HP Cloud Recovery

If I rebuild from the Microsoft ISO , it rebuilds fine BUT.... the touch screen does not work and I can not find any drivers on the HP driver site that will install to make it work

Then i tried the HP cloud recovery.
After coping all the files and rebooting and running a couple of scripts , the rebuild dies with the error(from the log)

CTOError.flg
Component?: windows 10 pin diagnostic tools Red - CPS

Timing: FactoryUpdate

Error: Incorrect brand name [Unknown]
Expected Brand name from FB [Pavilion]
Next Step: please check model name or feature Byte

I have tried two different thumb drives to make sure it is not media. I have retried 3 times just to be sure.
From what I can tell , the only way to get the touch screen to work is to rebuild from cloud recovery.

Any help or suggestions would be greatly appreciated




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