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‎02-21-2019 10:49 AM

HP Recommended
Product: Pavilion 20
Operating System: Microsoft Windows 10 (64-bit)

I updated my computer from windows 8.1 to windows 10, no I can no longer access my music files that I had downloaded into my computer. Is this a problem with HP Connect music or windows media player???? And how do I fix this so I can have access to my music????

 

Thanks-

Stevi Jo

1 REPLY 1

‎02-24-2019 08:54 AM

HP Recommended

@SteviJo

 

Welcome to HP support community.

 

Provide the product number or the complete model number or the HP product.

 

Meanwhile:

You can refer this HP document to for steps to fix this issue:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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