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‎02-20-2021 04:14 PM - edited ‎02-21-2021 05:32 PM

HP Recommended
Product: Omen 30L
Operating System: Microsoft Windows 10 (64-bit)

HP chat support determined that a "hardware error" is causing my Omen 30L to crash in WOT & WOW, War Thunder, & Armored Warfare (every game I have tried has crashed, some faster than others, some faster sometimes than other times). Screen goes black and no input is found by my nVidea G-SYNC monitor. But the sound keeps playing. I have to hold the power button down for eight seconds to escape, sometimes just to come back to the same/similar state. Operating system Windows 10 Home 64-bit Microprocessor AMD Ryzen 7 3700X 8-Core Processor System memory 16 GB Memory slot 1 8GB Kingston 3200MHz Memory slot 2 8GB Kingston 3200MHz System board 87C3 00 System BIOS F.13 Video Graphic device 1 NVIDIA GeForce RTX 2060 Current resolution 2560 x 1440.

 

Best Buy only gives me 15 days to return the PC, so I will take it back shortly, but HP's chat support was great so will be looking at an Omen 25L GT12 iirc.

1 person had the same question
1 REPLY 1

‎02-21-2021 02:13 AM

HP Recommended

Hello
I saw another user with similar issues ..

https://h30434.www3.hp.com/t5/Gaming-Desktops/Black-screen-freeze-while-gaming/m-p/7982404#M14213
It may not be exactly the same computer but in any case Same graphics card!
Whether it is obviously by reinstalling windows, different drivers if I have followed correctly, even with a poorly performing game, there is a problem

So don't waste time, refund find another model

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