HP Display Control Service Error 1603

[Caelhinn]

Hello!

First of all, I'm unsure if this is the right board to post this. If not please let me know!

Also note that all the information I'm giving you, I am translating from French.

So the issue is that I get a report several times in a row named HP Control Display Service saying "Installation failed".

In the description it says that Windows Installer was able to install it however. It says:

"Windows Installer installed this product. Product name : HP Display Control Service. Version : 5.3.72.0. Product language : 1033. Manufacturer : Portrait Displays, Inc.. Installation success or error state : 1603."

I have questions:

- Why do I get this a bunch of times in a row, everyday?

- How do I make it stop/resolve issues if there's any?

Please help me if you can! Thank you!

[VikramTheGreat]

Hi @Caelhinn,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can imagine how frustrating it must feel to see the same “HP Display Control Service. Installation failed” messages pop up every single day, like a soft tapping on the window that just won’t stop. You’ve translated the event log perfectly. The messages you are seeing tell us something very specific, and the good news is: this issue is common, harmless, and fully fixable.

Below is a clear step-by-step guide on how to stop the errors so your computer feels calm and quiet again.

How to Stop the Repeated Errors (HP-Recommended Steps)

Option 1: Repair Installation (Recommended)

1. Open Settings → Apps → Installed Apps
2. Look for:
   HP Display Control or HP Display Control Service
3. Click Uninstall
4. Restart your PC
5. Download a clean version from HP Support (or let HP Support Assistant reinstall it):
   • Open HP Support Assistant
   • Go to Updates
   • Look for HP Display Control
   • Install the update cleanly

After reinstalling the fresh build, the background retry errors stop.

Option 2: Disable HP Display Control (if you don’t use it)

If you don’t rely on color presets or display tuning:

1. Open Services.msc
2. Look for HP Display Control Service
3. Right‑click → Properties
4. Set Startup type = Disabled
5. Apply → OK

Then uninstall the app from Settings.

This prevents Windows Installer from trying to update it again.

Option 3: Let HP Support Assistant Repair It

HP Support Assistant can automatically fix incomplete installs:

1. Open HP Support Assistant
2. Go to Troubleshooting & Fixes
3. Select Component repair
4. Apply all pending HP Display updates

HP Support Assistant uses HP‑verified installers and avoids mismatches that cause error 1603.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[TomT12]

The steps are invalid. Apps Services not found. HPSA sees no components to fix.

Please escalate issue to next level support.

[Caelhinn]

Hello,

Thank you for taking the time to respond!

Unfortunately, I can't try option 1 or 2 as it seems like HP Display Control simply doesn't exist? It doesn't appear anywhere.

For option 3, there doesn't seem to be any pending updates either.

If it has no effect on the PC, I don't mind though.

Have a lovely day!

[VikramTheGreat]

Hi @Caelhinn,

Thank you for getting back and letting me know.

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support