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- HP Community
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- HP E14 G4 Input Signal Not Found USB-C VIdeo 1

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02-07-2022 08:27 PM
I have just bought an HP E14 G4 portable monitor. Plugged the USB-C cord into my laptop and then the HP monitor, powered it on and the following error is displayed:
Input Signal Not Found
USB-C Video 1
Check the video cable and video source
I have tried plugging it into another model laptop on Windows 11 but get the exact same error. Please advise how to resolve this issue.
02-07-2022 09:09 PM - edited 02-07-2022 09:13 PM
Not all USB-C ports have video out. What is the model ID of the laptops in question? A bios upgrade may be required for windows 11
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02-08-2022 12:11 PM - edited 02-08-2022 12:22 PM
Hi
Thank you for replying, laptop models are below:
HP EliteBook on Windows 10 Enterprise 64 bit ProdID: L3D23AV
Acer Aspire A515-55 series on Windows 11 (recently upgraded) Model ID: N18Q13
02-08-2022 12:33 PM - edited 02-08-2022 12:34 PM
Looking up the L3D23AV here
provides a link to product information here
https://support.hp.com/us-en/product/hp-elitebook-850-g3-notebook-pc/7815299/document/c04912976#AbT2
The ports listed
Do not include the phrase
It does not appear the laptop supports video (DP) over their USB-c
I was unable to find "N18Q13"
Sorry
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it