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‎02-07-2022 08:27 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have just bought an HP E14  G4 portable monitor.  Plugged the USB-C cord into my laptop and then the HP monitor, powered it on and the following error is displayed: 

 

Input Signal Not Found 

USB-C Video 1

Check the video cable and video source

 

I have tried plugging it into another model laptop on Windows 11 but get the exact same error.    Please advise how to resolve this issue.

 

Category:
3 people had the same question
3 REPLIES 3

‎02-07-2022 09:09 PM - edited ‎02-07-2022 09:13 PM

HP Recommended

Not all USB-C ports have video out.   What  is the model ID of the laptops in question?  A bios upgrade may be required for windows 11

 

Thank you for using HP products and posting to the community.
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‎02-08-2022 12:11 PM - edited ‎02-08-2022 12:22 PM

HP Recommended

Hi 

Thank you for replying, laptop models are below:

HP EliteBook on Windows 10 Enterprise 64 bit ProdID: L3D23AV

Acer Aspire A515-55 series on Windows 11 (recently upgraded) Model ID: N18Q13

 

 

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‎02-08-2022 12:33 PM - edited ‎02-08-2022 12:34 PM

HP Recommended

Looking up the L3D23AV here

https://support.hp.com/us-en/product/hp-elitebook-850-g3-notebook-pc/7815299/model/7815302/product-i...

provides a link to product information here

https://support.hp.com/us-en/product/hp-elitebook-850-g3-notebook-pc/7815299/document/c04912976#AbT2

 

The ports listed

USB 3.0 charging port
USB 3.0 port
USB Basic Type-C
Display Port
VGA
RJ-45 / Ethernet
Docking connector
Headphone/microphone combo
AC port

 

Do not include the phrase 

BeemerBiker_0-1644348653242.png

It does not appear the laptop supports video (DP) over their USB-c

 

I was unable to find "N18Q13"

 

Sorry

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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