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HP Recommended
HP E223
Microsoft Windows 11

I am trying to apply a firmware update to my monitor to fix the flickering over Display Port.

 

This is the firmware:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitedisplay-e223-21.5-inch-monitor/17...

 

I have 2 identical monitors running in dual display, but I disconnect one monitor before updating.

 

I have connected the USB cable to the active monitor.  I verified it works by attaching a USB thumb drive to one of the monitor ports and was able to see it.

 

When I run the firmware update tool, I get this message:

eric020_0-1655324101152.png

 

Any help appreciated.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

According to the update instructions you did exactly what was required.

 

Possibly the antivirus is not allowing the update.  For example, I cannot even unpack the download let alone run the install.

BeemerBiker_0-1656004677460.png

 

When you run sp112535 it will put itself into c:\SWSetup\sp112535

some antivirus may object to an app that runs directly off of the C drive

You can substitute your download folder such as c:\users\yourusername\downloads\sp112535

 

Look also in the window event viewer under applications and system for any error messages.

 

It is possible the firmware upgrade as not been tested well with windows 11.  You might borrow a windows 10 PC.  Possibly running the install under windows 10 emulation. may work.

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

2 REPLIES 2
HP Recommended

According to the update instructions you did exactly what was required.

 

Possibly the antivirus is not allowing the update.  For example, I cannot even unpack the download let alone run the install.

BeemerBiker_0-1656004677460.png

 

When you run sp112535 it will put itself into c:\SWSetup\sp112535

some antivirus may object to an app that runs directly off of the C drive

You can substitute your download folder such as c:\users\yourusername\downloads\sp112535

 

Look also in the window event viewer under applications and system for any error messages.

 

It is possible the firmware upgrade as not been tested well with windows 11.  You might borrow a windows 10 PC.  Possibly running the install under windows 10 emulation. may work.

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Thank you for the response.

It appears that it is an issue with Windows 11.

I connected from a Windows 10 laptop (actually identical model) and it ran successfully.

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