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‎02-23-2024 12:03 PM

HP Recommended
Product: HP EliteDisplay E243m 23.8-inch Monitor
Operating System: Microsoft Windows 10 (64-bit)

I have two E243M monitors. The display works but not the sound or Mic.

I have downloaded the uptodate drivers etc but still not working.

When I unplug the USB, as I read this had some issues, and plugged it back in I get an error message saying USB malfunctioned and windows does not recognise it.

 

I have tried everything I have read on forums but cannot get the sound or Mic to work.

The lap top I use is a HP Elitebook with intel core i7

 

It is clear for me it is something to do with the USB. I have uninstalled the drivers etc and still nothing. 

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