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- HP E24d Monitor/docking station: Correct spec for replacemen...

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11-26-2024 10:03 AM
I'm trying to source a replacement USB-C cable for my HP E24d Monitor/docking station. The original HP Spare Part number is L42425-001, however these cables are over £50 each online.
I have tried to use the following USB-C cable as an alternative but they do not seem to work for USB-C Video, only the non video services on the display
https://www.amazon.co.uk/gp/product/B0D1VJDTMC/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&th=1
Can anyone confirm the specification I need for a replacement USB-C cable for an E24d?
11-26-2024 10:10 AM
Hi @rhyds1
I think that a cable only for supplying power through a USB-C port is not for video you should buy a normal USB-C 3.2 Gen 1 cable.
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11-27-2024 08:16 AM
You should connect to the DisplayPort port of the monitor, it depends on the ports of the dock you buy. If you are going to use the USB-C port you should check in the monitor settings that it is active.
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11-27-2024 08:57 AM
The HP E24d has a built in docking station and is specifically designed to use USB-C for the display connection via a built-in dock (hence the "d" designtation). Its worked fine for a number of months however I had to give my HP supplied USB-C cable to a colleague as theirs had been damaged.
I have ordered a USB-C 3.2 Gen 1 cable to see if that fixes the issue or not