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‎11-24-2020 06:00 AM

HP Recommended

Hello 

 

The Driver SP88658 for the webcam does not seem to be working.

I have just received my display.

Can you please guide me towards the right driver to download and be able to use my webcam  ?

 

Christelle

3 REPLIES 3

‎11-24-2020 09:45 AM

HP Recommended

e273M?

forget the M

the top of the monitor center , see that huge thing there and must lift it up to work?

RTM , read the manual for your exact webcam , some 273 have no such option at all

does your manual stated

 

Microsoft Certified Skype for Business, (Pop-up type for privacy) 720p Integrated HD Webcam with Dual Digital Mics

 

NO warranty answers by me.
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‎11-24-2020 10:34 AM

HP Recommended

Hello Christelle, I had the same problem and solved it today with the HP Support.

In my case I forgot to connect the display and laptop with the USB-C to USB cable. When I did that, I can also install the SP88658 and the webcam works with MS Teams, Zoom, wonder.me. 

 

You can find the description in this manual - page 10, point 6 (but there is no hint to the webcam)

http://h10032.www1.hp.com/ctg/Manual/c06061979  (sorry only german)

 

Thanks to the support!

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‎11-30-2020 01:04 PM

HP Recommended

It still does not work for me

 

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