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HP Recommended
HP ENVY Desktop - TE01-0010na
Microsoft Windows 11

Installed a HP Elite USB-C Dock G4 as I want to be able to swap between my desktop pc (HP ENVY Desktop - TE01-0010na) and my HP Elitebook Laptop for mouse, keyboard, video and network etc.

All works OK for the laptop but when I connect the USB-C from G4 Dock to the front USB-C of the desktop PC, all works but I get no video out from the dock to my monitor.

Can the HP Envy Desktop support video output to the DOCK via USB-C, is there a connection method that would make this work. My monitor only supports one HDMI, currently I am using DVI from Desktop to Monitor and changing input type on monitor settings each time to swap between Laptop/Desktop.

I previously had a Toshiba Dynadoc with USB-B input from either device and video was OK but found compatibility issues with the new HP laptop as  I would get key repeats randomly and lockups so have solved that with the G4 doc but now have he video issue.

 

Any solution much appreciated.

Considering a KVM Switch but not sure on spec required to support dual screen for both pc's.

 

Thanks

1 REPLY 1
HP Recommended

@SteveB66 

 

The specs of your machine is

 

                     https://support.hp.com/au-en/document/c06540236

 

It only has  1 USB 3.1 Gen 1 Type-C™ port which does NOT support Alt mode nor Power Delivery. You can NOT use it to Connect to an external monitor with/without hub/dock/adapter

 

Regards.

BH
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