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‎02-01-2020 08:39 AM

HP Recommended
Product: Elitedesk G5 800 SFF Desktop
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

I am setting up a brand new HP Elitedesk G5 800 desktop.  I connected a verified operational Acer monitor using a verified operational DP cable.  When I turned the monitor on I got a "cable not connected" error message.  By the way, in setting up the monitor I stepped it through the VGA, HMDI, DP options and selected DP.  I contacted HP chat support this morning and was advised on steps to open the computer and check/test all connections.  This level of advice is above my skill level.  Are there any interim steps I can take before returning the machine to the supplier tomorrow?

Thank you for taking the time to share your knowledge.

Al

1 person had the same question
1 REPLY 1

‎02-01-2020 12:03 PM

HP Recommended

I´m having the same problem... desktop and first monitor (DELL) areworking fine (DP > HDMI) but HP to HP (DP to DP) are not working at all. 

 

The second monitor is not detected in the Windows settings and both cables work with the first monitor.

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