HP Envy 23 TouchSmart - Touchscreen not working.

[twhite91]

I have a HP Envy 23 All In One and the touch screen is unresponsive.  I wiped the hard drive and re-insalled Windows 8.1 and it is still not working.

- all the drivers installed except for the Intel Graphics Driver which I receive an error

- when I view Systems it says no Pen or Touch is available

- I'm using the most current Bios

- under devices there are 4 HID devices but none state touchscreen.  Two do state HID-Complient vendor-defined device

Thank you in advance for any help or suggestions.

[The_Fossette]

Hi @twhite91,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that the touchscreen is not working on your computer.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c03488148

Let me know how it goes and you have a great day.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Good day! Take care 🙂

Cheers!