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HP Envy Desktop w touch screen

HP Recommended
Envy All-In-One P014
Microsoft Windows 10 (32-bit)

My Envy keeps enabling touchscreen randomly on its own even though I disabled it via device manager. We reset the computer in hope to fix this glitch to no avail. Anyone know how to fix this issue?

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@ATXVAL

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, lets perform hard reset and BIOS default:

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

If the issue persists, follow next steps. 1. Deactivate using the Search Bar

  1. Locate the Search Bar to the right of your Start button. Look for the little magnifying glass next to the Windows logo if you’re having trouble finding it.
  2. Type “device manager” in the Search Bar and hit Enter.
  3. Click on Device Manager from the results. If you’ve typed everything correctly, you shouldn’t have much to sort through.
  4. Select “Human Interface Devices” from the window.
  5. Select your touch screen display from the new sub-list.
  6. Right-click or use the Action dropdown to select “Disable device.
  7. If a verification popup loads, click “Yes” to proceed.

2. Direct access via hotkeys or the Start menu

  1. Hold down the Windows and X keys together, or simply right-click on the Start button.
  2. Select Device Manager from the dropdown that should appear in the lower-left corner of your desktop.
  3. Select “Human Interface Devices” from the new window.
  4. Select your touch screen display from the sub-list.
  5. Right-click or use the Action dropdown to select “Disable device.
  6. If a verification popup loads, click “Yes” to proceed.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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