HP Envy no longer has touchscreen and pen capabilities.

[cindyqa]

I bought my Envy on November 24th, 2018 at Costco. A few weeks ago I had tried to use the free pen that came with my PC for work purposes, but it did not respond. I assumed it was due to the battery. Today I purchased AAAA batteries for my pen, but it still did not work. I also tried to use the touchscreen today (I haven’t used it in weeks) and noticed it too did not work.

I went on numerous websites and help forums, but none of the solutions helped. “About my device” now says that my HP Envy does not have touchscreen capabilities nor pen capabilities. However I have used both of these features before and only today have I noticed that they do not work. As I am writing this, I restored my PC to before the most recent update.

I was told to uninstall the HID-compliant touch screen, which did nothing. I really am at a lost for solutions. If there’s any missing information please reply. Thanks.

[sandytechy20]

@cindyqa

Welcome to HP support community.

Perform a Hard reset on the notebook: Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

The best way to identify if this is either a hardware or a software issue is by checking if the Touch is working on BIOS screen

(Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue: In this scenario, I would suggest here is to reinstall the display drivers, along with this I would suggest here is to update the Bios and Chipset drivers from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

If the issue persists, Attempt to run a test using the HP hardware diagnostic tool, 

The touchscreen test can be reached by following the below steps:

NOTE: If the touchscreen test option is still absent then please download and install the HP UEFI Hardware Diagnostics menu via this link.The laptop needs to be restarted once the installation is complete. Then you may once again try to run the hardware tests.

• Shutdown the laptop.

• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

• On the main menu, click Component Tests.

• The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.

• Inside the component test, you should see an option for the Touch Screen Test - Quick interactive test to determine if the touch screen is functioning correctly. To run the test, click Touch Screen, and then click Run once.

Alternatively, I would suggest you go through the steps suggested in the support document for - HP PCs - Troubleshooting Touch Screen Issues (Windows 10, 😎

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.