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HP Recommended
HP Envy TE01
Microsoft Windows 10 (64-bit)

Hello,

 

I currently have an HP M24f monitor running on Windows 10 64-bit OS. I haven't messed with the display settings for a few months, so I'm not certain when this issue started.

 

I'm trying to access the OSD panel to adjust some of the settings, but literally every button other than the power button itself shuts down the monitor. I do get a "Power button is locked" message, and I am able to unlock it by pressing any one of the other buttons first to get the message, and then holding down the power button for ~10 seconds. The power button itself still doesn't function after doing this, and the other buttons still shut down the monitor. When I turn the monitor back on with one of the other buttons (the power button doesn't turn it on either), Powerlock is enabled automatically for some reason.

 

I've tried to factory reset the monitor twice with both the power button and another button separately, but it didn't seem to work.

 

I did install a Nvidia GeForce 1030 graphics card at end of last year, but that never affected anything. I was still able to access the OSD panel even months after installation. AMD Freesync is enabled even though it shouldn't have any bearing on the issue since I don't use a DisplayPort.

 

I tried reinstalling the latest drivers on the GPU, and there's only one driver available for this monitor. My system is currently up-to-date as well.

 

So I'm at a loss on figuring this out on my own, and now any other ideas are very welcome since I can't seem to find anyone else online that has dealt with this before.

 

Thanks!

3 REPLIES 3
HP Recommended

@mjdoronzo203

 

Welcome to HP Support Community


I would like to help

 

Try downloading the Monitor drivers https://ftp.hp.com/pub/softpaq/sp112501-113000/sp112909.exe

 

If the issue persists please contact HP Support in your region for service options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

HP Recommended

Hello,

 

Thank you for your reply. However, as I mentioned in my post, I already reinstalled my device drivers, including the only one available for this monitor.

 

I do have an update though. I don't know how and I can't explain it, but my monitor is now completely functional and operating as it should be. The problem appears to have resolved itself somehow, so I'm definitely happy with it now.

 

Thanks again for your input.

HP Recommended

I'm glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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