HP M27 Webcam Monitor: webcam thinks the shutter is closed when it is not

[AGRY]

Webcam thinks the shutter is closed when it is not. It used to work before. I shut the shutter once, now it does not recognize that it is open.

[Nirvana_95]

Hi @AGRY

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing camera-related issues on your HP M27 Webcam Monitor. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

May I know the exact error message you get while using it?

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/rs-en/product/hp-m27-webcam-monitor/2100876405/document/c03430152 

Hope this helps! Keep me posted. 

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