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‎08-18-2017 02:07 PM

HP Recommended
Product: J7Y67AA
Operating System: Microsoft Windows 10 (64-bit)

 Using  Windows 10 Pro Insider Preview Version: 1703 OS Build: 16257.1

 

"HP My Display has stopped working" error appears each time I turn on the computer. I don't know what this app is for so I did a search using the error title.  I I do not use it as a touchscreen monitor. Is it OK to uninstall this app?

Ken Pepper
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-19-2017 03:52 PM

HP Recommended

Hello, @Popeye4571 - Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I’d like to help!


I understand that your HP notebook is giving “HP My Display has stopped working”. Is your notebook working fine despite this error message? If so, try to uninstall the app and check.


Also, if the issue started happening after a recent update, then you might be able to restore the system to a point before. System Restore automatically creates restore points, a memory of the system files and settings on the computer at a particular point in time. Then, when you use System Restore to restore your computer to a point in time before an issue began, System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

Go to http://hp.care/2bS4d95 and follow the steps under “Restore your computer when Windows cannot start normally”.


Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-19-2017 03:52 PM

HP Recommended

Hello, @Popeye4571 - Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I’d like to help!


I understand that your HP notebook is giving “HP My Display has stopped working”. Is your notebook working fine despite this error message? If so, try to uninstall the app and check.


Also, if the issue started happening after a recent update, then you might be able to restore the system to a point before. System Restore automatically creates restore points, a memory of the system files and settings on the computer at a particular point in time. Then, when you use System Restore to restore your computer to a point in time before an issue began, System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

Go to http://hp.care/2bS4d95 and follow the steps under “Restore your computer when Windows cannot start normally”.


Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎08-21-2017 06:25 PM

HP Recommended

You answered my question. Thanks. I use this monitor solely with a desktop PC.

Ken Pepper
Was this reply helpful? Yes No

‎08-22-2017 08:02 AM

HP Recommended

Hello, @Popeye4571

 

Thanks for the update & Glad to know that I was able to answer your concern adequately 🙂

 

Please consider marking my post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumbs up" to give me "Kudos".
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
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